Frequently Asked Questions

What materials are your knitwear pieces made from?

Our pieces are crafted from 100% premium Cotton, chosen for its softness, warmth, and durability. We're committed to using quality materials that feel as good as they look.

Where are your products made?

Becca Marie Knitwear is designed in Regional NSW, Australia, and ethically made in Bali, Indonesia.

 How do I know what size to order?

Each product page includes a detailed size guide with recommended Australian sizing. If you're between sizes or prefer a more fitted look, we generally recommend sizing down. For further assistance, contact us at hello@beccamarieknitwear.com.

How do I care for my knitwear? 

We recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid tumble drying or wringing to keep your piece in the best condition.

How long will my order take to arrive?

Orders are processed and dispatched within 1–2 business days. Standard shipping takes approximately 3–7 business days and Express approximately 1–3 business days within Australia.

How much does shipping cost? 

Shipping costs are calculated at checkout based on your location and chosen shipping method. You'll see the full breakdown before you confirm your order.

VIPS will receive free shipping within the postcodes 2540. 2641 and 3690

Can I track my order

Yes! Once your order has been dispatched you'll receive a confirmation email with your tracking details.

What is your return and refund policy?

Please refer to our full Refund Policy for details on returns and exchanges.

My order hasn't arrived — what should I do? 

If your order hasn't arrived within the estimated timeframe, please reach out to us at hello@beccamarieknitwear.com and we'll look into it for you right away.

What should I do if I need additional support?

You can reach us at hello@beccamarieknitwear.com. We aim to respond to all enquiries within 1–2 business days.